AutopilotNew

Ask for reviews on autopilot and watch the stars roll in.

Smart email and SMS campaigns that send the request at the best moment after every customer. No spreadsheets, no reminders, no missed moments.

  • Email + SMS
  • Smart routing
  • Smart feedback routing
  • Auto follow-ups

Built for restaurants, hotels, retail, salons, clinics and service businesses - anywhere the customer leaves with a defined moment.

Book a demoSee how it works

Review request after order

24 hours after order

Active
EmailSMS·Email + SMS

Sent

1 247

Opened

62%

Clicks

34%

Converted

18%

New email to customer

adrian@gmail.com

Sent

New SMS to customer

+359 88 123 4567

Sent

Why manual review requests never scale.

No matter how well you train the team, the moment of "ask for a review" gets lost in a busy shift. Autopilot turns that into a system.

Without Autopilot
  • Staff forget to ask for a review
  • Spreadsheets and WhatsApp groups for follow-ups
  • SMS sent at the wrong time of day
  • Bad reviews land on Google before you can react
  • No visibility into who opened, clicked, or reviewed
  • Campaigns don't run consistently
With Autopilot
  • Request fires automatically after every order
  • One template, configure once, runs forever
  • Sends at the best open-time per audience
  • Private feedback for fast recovery
  • Real-time stats: sent, opened, clicked, converted
  • Auto follow-ups for non-responders
How it works

Four steps from order to published review.

Configure it once. From there it runs quietly in the background - across every location, every channel, every customer.

  1. 1

    Connect a source

    POS, CRM, booking system, online store, or webhook - Autopilot recognizes new customers instantly.

  2. 2

    Pick channel & template

    Email, SMS, or both. Pre-built templates for restaurants, hotels, salons, clinics, and more - in your brand voice.

  3. 3

    Set the moment

    1 hour after a visit, 24 hours after an order, or your own delay. Autopilot picks the day and time with the highest open rate.

  4. 4

    Watch it run

    Real-time stats - sent, opened, clicked, converted into a public review. No spreadsheets, no guessing.

Integration

Connect your online store. We handle the rest.

No more handing out cards. The order completes, your store notifies Ratestar, and the review request goes out automatically - to the right location, at the right moment.

  • Shopify

    Ready snippet, connect in minutes.

  • WooCommerce

    Plugin or webhook, no code.

  • Custom / API

    Any store via webhook + API.

Request lifecycle

  1. Sent
  2. Opened
  3. Clicked
  4. Reviewed

Integration

Connected

API key

rs_live_8f3a••••••••••2c7dCopy

Webhook URL

https://api.ratestar.io/v1/orders

Integration code

POST /v1/orders
{ "name": "...", "email": "...",
  "address": "...", "total": 49.90 }
Test webhookReceived successfully
Channels

Email and SMS, under one roof.

One email template, one SMS template, the same variables. The customer gets the request on the channel they actually open - or both.

Email template

Subject

We'd love your review!

Heading

How was your experience?

Body

Hi {customerName}, thanks for choosing {businessName}. We'd love to hear your honest review.

Button text

Leave a review

Preview

Aurora Bistro · reviews@ratestar.io

We'd love your review!

Hi Adrian,

Thanks for choosing Aurora Bistro. We'd love to hear your honest review.

Leave a review

SMS template

Body

Hi {customerName}, thanks for your order! We'd love your review: {reviewLink}

77 chars

Preview

Ratestar

Hi Adrian, thanks for your order! We'd love your review: r8.io/abc

iMessage
Built-in variables
  • {customerName}
  • {businessName}
  • {reviewLink}
  • {location}
  • {orderId}
Smart features

Small toggles, outsized impact on results.

Protection, routing, timing - three switches that turn Autopilot from "bulk email" into a personalized customer journey.

  • Smart routing

    Automatically routes the request to the customer's closest location. Multi-location businesses don't have to set up a campaign per venue.

  • Smart feedback routing

    Every customer can leave a public review - and privately share an issue that reaches your team for a fast response.

  • Optimal send time

    Autopilot learns when your customers open email and SMS. It sends at the peak open-time for their location and language.

  • Multi-channel

    Email, SMS, or both. The customer picks - you write one template, Autopilot delivers on the channel that works.

  • Honor unsubscribe & GDPR

    One-click unsubscribe, a single source of truth for consent, unsubscribed contacts never get re-pinged. Audit-ready for the EU.

  • One-click test send

    Before going live - send a test to your own inbox and phone. You see exactly what the customer will receive.

Add-ons

Supercharge the request with add-ons.

Every campaign can include add-ons that boost conversion and protect your reputation - alone or combined.

Smart Feedback Routing

Before the public platform, the customer passes through a quick rating screen.

  • A public review for everyone (Google, TripAdvisor)
  • Private feedback → your team
  • Configurable threshold
  • Uses the existing Forms

Scratch to Reveal

A gamified request - the customer plays a scratch card and wins a prize before leaving a review.

  • Play → win → review
  • Dramatically higher click-through
  • Prizes set by the business
  • Uses the existing Scratch module

Combined journey

  1. 1Scratch game
  2. 2Satisfaction screen
  3. 3Public review

The two add-ons combine: first a scratch game, then a satisfaction check, finally a public review - no new system, built on our existing features.

Multi-location

One organization, all locations.

For chains and multi-site businesses we introduce Organizations - an umbrella that groups all locations under one account.

Organization

Pizza Palace

  • LocationPizza Palace - Sofia Center
  • LocationPizza Palace - Sofia Mall
  • LocationPizza Palace - Plovdiv
  • LocationPizza Palace - Varna

  • One API key

    A single integration covers every location.

  • Shared campaigns

    One configuration applies to all sites.

  • Smart routing

    Each order goes to the nearest location automatically.

  • Cross-location analytics

    Compare sites side by side in one dashboard.

Organizations are optional. Single-location businesses work exactly as before - nothing changes for them.

Follow-ups

Non-responders get a gentle nudge.

Most customers don't review on the first email. Automated follow-ups double conversion - without ever feeling pushy.

  1. PRIMARY

    Day 0

    First request

    Sent on the primary channel after the configured delay (e.g. 24h after order).

  2. AUTO

    Day +3

    First nudge

    Only if the customer hasn't opened or left a review. Different copy, same link.

  3. AUTO

    Day +7

    Final nudge

    Soft, short, single button. After this - it stops. Never pushy.

  4. STOP

    Stop

    On review

    The moment a customer reviews or unsubscribes, follow-ups stop. No duplicates, ever.

  • Up to 2× higher conversion
  • Stops on review
  • Configurable step count
  • Different copy per step
Real-time analytics

See everything, from the moment it sends.

How many sent, how many opened, how many clicked, and how many left a public review. By location, by channel, by period.

Sent

1,247

Open rate

62.4%

Clicks

34.1%

Conversion

18.7%

  • Adrian Zurkov

    adrian@gmail.com

    Converted

    TEST-MPQXEPRK · GOTO · Sofia

  • Tsveta Ivanova

    tsveta.iv@gmail.com

    Opened

    ORD-4521 · Aurora · Plovdiv

  • Ivan Petrov

    ivan.petrov@gmail.com

    Clicked

    ORD-4522 · Aurora · Sofia

  • Maria Koleva

    mariya.k@gmail.com

    Sent

    ORD-4523 · Aurora · Burgas

  • Stoyan Mitev

    stoyan.m@gmail.com

    Pending

    ORD-4524 · Aurora · Sofia

Pre-built templates

Launch in 5 minutes with a template written for your industry.

Don't write from scratch. Pick a template for your business type, swap the name, you're done.

  • Restaurants

    After bill payment

    Email + SMS30 min

  • Hotels

    After check-out

    Email2 hours

  • Retail & online

    After delivery

    SMS24 hours

  • Salons & SPA

    After appointment

    SMS3 hours

  • Clinics

    After visit

    Email48 hours

  • Auto service

    After handover

    Email + SMS24 hours

  • Fitness & studios

    After workout

    SMS1 hour

  • Tourism & attractions

    After booking

    Email48 hours
Business benefits

More reviews, less manual work.

Every customer who's checked out becomes a chance for a public review. Without the team lifting a finger.

  • Up to 5× more reviews every month

  • Email and SMS in one place

  • No spreadsheets, no manual nudges

  • Sends at the best time for open rate

  • Smart feedback routing by default

  • Auto-segments by location

  • Templates for 20+ business types

  • Real-time stats per campaign

  • Multi-language: BG, EN, DE, and more

  • GDPR-compliant unsubscribe

  • A/B test templates

  • Webhook, WooCommerce, Shopify

Answers, in plain language.

  • Based on your settings. By default - one request after every customer, with up to two soft nudges. Never more than three touches per person.

  • Yes. You can send the primary request by email and the follow-up by SMS, or the other way around - whichever combination works best for your audience.

  • Every customer can leave a public review on any platform. We also offer a private feedback option so they can tell you directly first - the choice of where to post is always theirs.

  • Automatically - sent only to people who haven't opened or left a review. The moment they open, click, or review - follow-ups stop.

  • Yes. One campaign works for all locations. Smart routing automatically sends the customer to the nearest venue - no need to configure a separate campaign per location.

  • POS systems, CRM, online stores (WooCommerce, Shopify), reservation platforms, webhook, and CSV import. If you have an API - we can wire you up in a day.

  • Included in the Growth and Enterprise plans. No extra per-email or per-SMS fee within the monthly limits. Contact us for a tailored quote.

Ready to automate?

Start earning reviews on autopilot.

Your first campaign is live in 5 minutes. Connect one location, pick a template, and Autopilot starts working the same day.

Book a demoExplore all features