Retail & StoresReputation & growth platform for retail and physical stores
Turn every purchase into a 5-star review.
Capture reviews on Google, Trustpilot, Facebook and Yelp - automatically, in the shopper's language, in your brand voice. And see where you rank on Google Maps before competitors do.
100+
Retailers & stores choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Retail growth - more foot traffic, cleaner ratings, fewer silent problems.
Climb Google Maps
More fresh reviews lift your local rank - and send more shoppers through the door.
Collect more real reviews
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Collect private feedback too
Everyone can leave a public review - and privately flag an issue first, so you can fix it fast.
See what shoppers love
AI tags every review by product, staff and checkout. No guessing.
Collect reviews at the counter and on the shelf.
Place an NFC card at the register or a QR on the receipt and shelf. The shopper taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction.
- Counter NFC cards and receipt, shelf or shop-window QR
- Branded portal opens in under a second
- Works on every phone, nothing to install
Bloom & Co
Sales floor · Register 2
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Shoppers leave a review, browse your collection, see promotions, find your store on the map and follow you, all in your colors and updated anytime.
- Your brand, products and links on one mobile page
- Review, browse, promos and directions in one tap
- Update content anytime, the QR never changes
Every shopper leaves a review. You hear every voice.
Every shopper can leave a public review on Google or Trustpilot - and privately tell you what to improve. Feedback reaches your team in real time.
- A public review invite for every shopper, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every shopper
How was your visit with us?
Loved it (4-5 stars)
Sent to Google & Trustpilot
Something was off
Public review + team alerted
Powered by Ratestar
Every platform in one inbox.
Google, Trustpilot, Facebook and Yelp reviews land in a single dashboard, tagged by topic and sentiment. Filter, reply and track your rating without juggling four logins.
- All platforms synced into one place
- Auto-tagged by product, staff, checkout and more
- Track your rating toward a target, month over month
Google Reviews
Trustpilot
Facebook
YelpTop topics
Elena P.
Google · 2h ago
Found exactly what I needed and the staff helped me pick the right size. In and out in five minutes. Coming back.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
On-brand replies in any language.
Configure your brand voice once. Ratestar replies automatically in the shopper's language and your tone - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- Trained on your brand voice and sign-off
- Sensitive reviews flagged, never auto-posted
Sophie L.
1h agoBeautiful store and the staff went out of their way to help me find a gift. Left with exactly what I wanted.
Thank you, Sophie! We're so glad our team helped you find the perfect gift. We can't wait to welcome you back - next visit, ask us about our new arrivals.
Google ReviewsSee who on the team earns the 5-star reviews.
Each NFC card and QR is tied to a team member or department, so every review is attributed automatically. A live leaderboard shows who drives your best ratings and who needs coaching.
- Reviews attributed to the right staff member or department automatically
- Live leaderboard by staff member, department or store
- Reward top performers, coach the rest with real data
Staff leaderboard
This month · by reviews
Nikola D.
Sales floor · Shift 1
0
reviews
Maria S.
Customer service
Ivan K.
Cashier
Sofia R.
Stockroom
A weekly digest that lands in your inbox.
Every Monday, get a clean summary of last week's reviews, your rating change and an AI recap of what shoppers loved and what to fix. Plus instant alerts the moment a negative or sensitive review comes in.
- Weekly email digest with the numbers that matter
- AI summary of themes, wins and red flags
- Instant alerts for negative or sensitive reviews
Ratestar Reports
InboxBloom & Co - your week in reviews
Weekly review digest
May 2026
Bloom & Co·4.6(1,284 reviews)
Google 4.6·Trustpilot 4.5·Facebook 4.4·Yelp 4.7
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Product selection and helpful staff drove most 5-star reviews. A few shoppers mentioned a slow checkout queue on Saturday, worth a look at the register schedule.
Review of the week
Elena P.
5★Found exactly what I needed and the staff made the visit easy.
Review requests that send themselves.
Set it once and Ratestar asks every shopper for a review automatically - a branded email after the purchase, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
- Automated Email + SMS campaigns triggered after every purchase
- Smart follow-ups only to shoppers who haven't responded yet
- Quiet hours and frequency caps keep it respectful and on-brand
Post-purchase review request
Branded email
After purchaseSMS reminder
After 3 days1,240
Requests sent this month
37%
Response rate
Do you know which zones of your city actually find you?
Ratestar runs a 49-point grid scan on Google Maps for your target keyword and shows you exactly where you rank and where you're losing shoppers to competitors. Free. In under 3 minutes.
- See your Google Maps rank from every point in a 5 km radius
- Benchmark against the top 10 competitors - who outranks you, and why
- AI recommendations for which zones to attack first for fast wins
FAQ for retail
How long does onboarding take?
Within a business day. We connect your Google Business Profile and review platforms, ship NFC cards for the counter and QR for receipts and shelves, and configure brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the shopper's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Does it integrate with my POS or loyalty program?
Yes. We connect to your POS and loyalty system via webhook, so review emails and SMS fire automatically after a purchase - no manual exports.
Does it work for store chains?
Yes. Multi-store dashboard, role-based access for store managers, brand voice configured centrally. You see leaderboards by store, department and staff member.
How is ROI measured?
You track review velocity and rating delta month over month. Plus the Local Visibility scanner shows Google Maps rank changes. Our customers average +1 full star within 90 days.
Ready to make every purchase a public 5-star review?
30-minute demo with real examples from a store similar to yours. No commitment, no canned slideshow.