Rental Cars & DealershipsReputation & growth platform for car rental agencies and dealerships
Turn every drive-away into a 5-star review.
Capture reviews on Google, Trustpilot, DealerRater and Facebook - automatically, in the customer's language, in your brand voice. And see where you rank on Google Maps before competitors do.
100+
Rental & dealership teams choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Rental and dealership growth - more bookings, cleaner ratings, fewer silent problems.
Climb Google Maps
More fresh reviews lift your local rank - and send more customers to your lot.
Collect more real reviews
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Collect private feedback too
Everyone can leave a public review - and privately flag an issue first, so you can fix it fast.
See what customers love
AI tags every review by vehicle, staff and handover. No guessing.
Collect reviews at the counter and on the key fob.
Place an NFC card at the rental counter or a QR on the key-fob tag and contract. The customer taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction.
- Counter NFC cards and key-fob or contract QR
- Branded portal opens in under a second
- Works on every phone, nothing to install
Apex Auto
Rental desk · Counter 2
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Customers leave a review, browse your fleet, see offers, find your location on the map and follow you, all in your colors and updated anytime.
- Your brand, vehicles and links on one mobile page
- Review, browse, offers and directions in one tap
- Update content anytime, the QR never changes
Every customer leaves a review. You hear every voice.
Every customer can leave a public review on Google or Trustpilot - and privately tell you what to improve. Feedback reaches your team in real time.
- A public review invite for every customer, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every customer
How was your experience with us?
Loved it (4-5 stars)
Sent to Google & Trustpilot
Something was off
Public review + team alerted
Powered by Ratestar
Every platform in one inbox.
Google, Trustpilot, DealerRater and Facebook reviews land in a single dashboard, tagged by topic and sentiment. Filter, reply and track your rating without juggling four logins.
- All platforms synced into one place
- Auto-tagged by vehicle, staff, handover and more
- Track your rating toward a target, month over month
Google ReviewsTrustpilotDealerRaterFacebookTop topics
Elena P.
Google · 2h ago
The car was clean and reliable, and the handover was quick. Paperwork done in five minutes and I was on the road. Renting here again.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
On-brand replies in any language.
Configure your brand voice once. Ratestar replies automatically in the customer's language and your tone - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- Trained on your brand voice and sign-off
- Sensitive reviews flagged, never auto-posted
Sophie L.
1h agoSmooth, fast handover and the team went out of their way to find me the right car. Drove off with exactly what I needed.
Thank you, Sophie! We're so glad our team found you the right car and made the handover quick. We can't wait to welcome you back - next time, ask us about our latest models.
Google ReviewsSee who on the team earns the 5-star reviews.
Each NFC card and QR is tied to a team member or department, so every review is attributed automatically. A live leaderboard shows who drives your best ratings and who needs coaching.
- Reviews attributed to the right staff member or department automatically
- Live leaderboard by staff member, department or location
- Reward top performers, coach the rest with real data
Staff leaderboard
This month · by reviews
Nikola D.
Sales rep
0
reviews
Maria S.
Rental agent
Ivan K.
Service advisor
Sofia R.
Front desk
A weekly digest that lands in your inbox.
Every Monday, get a clean summary of last week's reviews, your rating change and an AI recap of what customers loved and what to fix. Plus instant alerts the moment a negative or sensitive review comes in.
- Weekly email digest with the numbers that matter
- AI summary of themes, wins and red flags
- Instant alerts for negative or sensitive reviews
Ratestar Reports
InboxApex Auto - your week in reviews
Weekly review digest
May 2026
Apex Auto·4.6(1,284 reviews)
Google 4.6·Trustpilot 4.5·DealerRater 4.4·Facebook 4.7
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Clean, reliable cars and helpful staff drove most 5-star reviews. A few customers mentioned a slow handover queue on Saturday, worth a look at the counter schedule.
Review of the week
Elena P.
5★The car was clean and reliable, and the staff made the handover easy.
Review requests that send themselves.
Set it once and Ratestar asks every customer for a review automatically - a branded email after the rental, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
- Automated Email + SMS campaigns triggered after every rental
- Smart follow-ups only to customers who haven't responded yet
- Quiet hours and frequency caps keep it respectful and on-brand
Post-rental review request
Branded email
After returnSMS reminder
After 3 days1,240
Requests sent this month
41%
Response rate
Do you know which zones of your city actually find you?
Ratestar runs a 49-point grid scan on Google Maps for your target keyword and shows you exactly where you rank and where you're losing customers to competitors. Free. In under 3 minutes.
- See your Google Maps rank from every point in a 5 km radius
- Benchmark against the top 10 competitors - who outranks you, and why
- AI recommendations for which zones to attack first for fast wins
FAQ for rental cars & dealerships
How long does onboarding take?
Within a business day. We connect your Google Business Profile and review platforms, ship NFC cards for the counter and QR for key fobs and contracts, and configure brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the customer's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Does it integrate with my booking or DMS system?
Yes. We connect to your booking or DMS system via webhook, so review emails and SMS fire automatically after a rental or service - no manual exports.
Does it work for multi-location fleets?
Yes. Multi-location dashboard, role-based access for branch managers, brand voice configured centrally. You see leaderboards by location, department and staff member.
How is ROI measured?
You track review velocity and rating delta month over month. Plus the Local Visibility scanner shows Google Maps rank changes. Our customers average +1 full star within 90 days.
Ready to make every drive-away a public 5-star review?
30-minute demo with real examples from a rental or dealership similar to yours. No commitment, no canned slideshow.