Multi-location BrandsReputation & growth platform for chains, franchises and multi-branch brands
Every location. One dashboard. One brand voice.
Roll up reviews from every branch into one place - collected on Google, Facebook, Yelp, TripAdvisor and Trustpilot, replied to in one consistent brand voice. And see how each location ranks on Google Maps before competitors do.
100+
Chains & franchises choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Brand-wide growth - every location rolled up, ranked and benchmarked from one screen.
Lift every location's rank
More fresh reviews per branch climb local rank - and send more customers through every door.
One consistent rating
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Spot a weak branch fast
Per-location benchmarking flags an underperforming branch before it drags the brand down.
See what customers love
AI tags every review by service, staff and consistency - across every location, no guessing.
Collect reviews at every location, the same way.
Place an NFC card at each branch's counter or a QR on the receipt and table. The customer taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction, identical everywhere.
- NFC cards and receipt, table or window QR deployed at every branch
- Branded portal opens in under a second
- Works on every phone, nothing to install
Northwind Group
Downtown · Register 2
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Customers leave a review, browse your offering, see promotions, find the nearest branch on the map and follow you, all in your colors and updated across locations anytime.
- Your brand, offering and links on one mobile page
- Review, browse, promos and directions in one tap
- Update content anytime, across every location, the QR never changes
Every customer leaves a review. You hear every voice.
Every customer, at every location, can leave a public review on Google or Facebook - and privately share what to improve. Feedback reaches the branch manager in real time.
- A public review invite for every customer, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every customer
How was your visit with us?
Loved it (4-5 stars)
Sent to Google & Facebook
Something was off
Public review + team alerted
Powered by Ratestar
Every location, every platform, one inbox.
Google, Facebook, Yelp, TripAdvisor and Trustpilot reviews from all your branches roll up into a single dashboard, tagged by topic and sentiment. Filter by location, reply and benchmark without juggling logins per branch.
- Every location and platform synced into one place
- Auto-tagged by service, staff, consistency and more
- Benchmark and track each branch's rating, month over month
Google ReviewsFacebookYelpTripAdvisorTrustpilotTop topics
Elena P.
Google · 2h ago
Same great experience as the branch near my office. Staff was helpful and everything was spot on. This brand is consistent wherever I go.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
One brand voice across every location.
Configure your brand voice once, centrally. Ratestar replies automatically in the customer's language and your tone across all branches - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- One central brand voice applied across every location
- Sensitive reviews flagged, never auto-posted
Sophie L.
1h agoVisited the Downtown branch and the staff went out of their way to help me. Same quality I get at every Northwind location.
Thank you, Sophie! We're so glad our Downtown team took care of you - keeping that experience consistent across every location is exactly what we aim for. We can't wait to welcome you back.
Google ReviewsSee which locations earn the 5-star reviews.
Each NFC card and QR is tied to a location or team, so every review is attributed automatically. A live location leaderboard shows which branches drive your best ratings and which one needs attention.
- Reviews attributed to the right location or branch automatically
- Live leaderboard by location, with benchmarking built in
- Reward top branches, coach the rest with real data
Location leaderboard
This month · by reviews
Downtown
Flagship · 12 staff
0
reviews
Riverside
Branch · 8 staff
Westgate
Branch · 9 staff
Harbor Point
Branch · 6 staff
A weekly digest that rolls up every location.
Every Monday, get a clean summary of last week's reviews across all branches, your brand rating change, per-location benchmarking and an AI recap of what customers loved and which location to fix. Plus instant alerts the moment a negative or sensitive review comes in at any branch.
- Weekly email digest rolling up every location
- AI summary of themes, wins and the branch that needs attention
- Instant alerts for negative or sensitive reviews at any location
Ratestar Reports
InboxNorthwind Group - your week in reviews
Weekly review digest
May 2026
Northwind Group·4.6(1,284 reviews)
Google 4.6·Facebook 4.4·Yelp 4.7·TripAdvisor 4.5·Trustpilot 4.5
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Consistent service and helpful staff drove most 5-star reviews across locations. Harbor Point lagged the group on response time this week, worth a closer look before it pulls down the brand rating.
Review of the week
Elena P.
5★Same great experience at every branch, and the staff made the visit easy.
Review requests that send themselves.
Set it once and Ratestar asks every customer for a review automatically - a branded email after every visit, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
- Automated Email + SMS campaigns triggered after every visit, at every location
- Smart follow-ups only to customers who haven't responded yet
- Quiet hours and frequency caps keep it respectful and on-brand
Post-visit review request
Branded email
After the visitSMS reminder
After 3 days1,240
Requests sent this month
39%
Response rate
Do you know how each location actually ranks across its city?
Ratestar runs a 49-point grid scan on Google Maps for each location's target keyword and shows you exactly where every branch ranks and where it's losing customers to competitors. Free. In under 3 minutes.
- See each location's Google Maps rank from every point in a 5 km radius
- Benchmark each branch against the top 10 competitors - who outranks you, and why
- AI recommendations for which locations and zones to attack first for fast wins
FAQ for multi-location brands
How long does onboarding take?
Within a business day per location. We connect each branch's Google Business Profile and review platforms, ship NFC cards for the counters and QR for receipts and tables, and configure one central brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the customer's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Does it integrate with my POS or loyalty program?
Yes. We connect to your POS and loyalty system via webhook, so review emails and SMS fire automatically after a visit at every location - no manual exports.
How does it handle many locations?
This is what Ratestar is built for. Every branch rolls up into one dashboard, with role-based access for location managers and brand voice configured centrally. You see leaderboards and benchmarking by location, so a weak branch stands out instantly.
How is ROI measured?
You track review velocity and rating delta per location, month over month. Plus the Local Visibility scanner shows Google Maps rank changes per branch. Our customers average +1 full star within 90 days.
Ready to run every location from one dashboard?
30-minute demo with real examples from a brand similar to yours. No commitment, no canned slideshow.