Restaurants & CafésReputation & growth platform for restaurants and cafés
Turn every visit into a 5-star review.
Capture reviews on Google, TripAdvisor, Yelp and Facebook - automatically, in the guest's language, in your brand voice. And see where you rank on Google Maps before competitors do.
100+
Restaurants & cafés choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Restaurant growth - more customers, cleaner ratings, fewer silent problems.
Climb Google Maps
More fresh reviews lift your local rank - without faking it.
Collect more real reviews
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Collect private feedback too
Everyone can leave a public review - and privately flag an issue first, so you can fix it fast.
See what guests love
AI tags every review by dish, service and vibe. No guessing.
Collect reviews right at the table.
Hand the NFC card with the bill or put a QR on the menu. The guest taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction.
- Tableside NFC cards and QR stickers per table or server
- Branded portal opens in under a second
- Works on every phone, nothing to install
Bella Vista
Maria · Floor 1
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Guests leave a review, open the menu, book a table, find you on the map and follow you, all in your colors and updated anytime.
- Your brand, menu and links on one mobile page
- Review, book, order and directions in one tap
- Update content anytime, the QR never changes
Every guest leaves a review. You hear every voice.
Every guest can leave a public review on Google or TripAdvisor - and privately tell you what to improve. Feedback reaches your team in real time.
- A public review invite for every guest, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every guest
How was your visit tonight?
Loved it (4-5 stars)
Sent to Google & TripAdvisor
Something was off
Public review + team alerted
Powered by Ratestar
Every platform in one inbox.
Google, TripAdvisor, Yelp and OpenTable reviews land in a single dashboard, tagged by topic and sentiment. Filter, reply and track your rating without juggling five logins.
- All platforms synced into one place
- Auto-tagged by dish, service, ambience and more
- Track your rating toward a target, month over month
Google Reviews
TripAdvisor
Yelp
FacebookTop topics
Elena P.
Google · 2h ago
The tiramisu was unreal and our waiter Niko made the night. Already booked again.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
On-brand replies in any language.
Configure your brand voice once. Ratestar replies automatically in the guest's language and your tone - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- Trained on your brand voice and sign-off
- Sensitive reviews flagged, never auto-posted
Marco R.
1h agoBest carbonara in town and the staff treated us like family.
Grazie, Marco! We are thrilled the carbonara hit the mark, our team will be so happy to read this. Come hungry next time, dessert is on us.
Google ReviewsSee which servers earn the 5-star nights.
Each NFC card and QR is tied to a server or shift, so every review is attributed automatically. A live leaderboard shows who drives your best ratings and who needs coaching.
- Reviews attributed to the right server automatically
- Live leaderboard by server, shift or location
- Reward top performers, coach the rest with real data
Server leaderboard
This month · by reviews
Niko D.
Head waiter · Floor 1
0
reviews
Maria S.
Waiter · Terrace
Ivan K.
Waiter · Floor 2
Sofia R.
Bar
A weekly digest that lands in your inbox.
Every Monday, get a clean summary of last week's reviews, your rating change and an AI recap of what guests loved and what to fix. Plus instant alerts the moment a negative or sensitive review comes in.
- Weekly email digest with the numbers that matter
- AI summary of themes, wins and red flags
- Instant alerts for negative or sensitive reviews
Ratestar Reports
InboxBella Vista - your week in reviews
Weekly review digest
May 2026
Bella Vista·4.6(1,284 reviews)
Google 4.6·TripAdvisor 4.4·Yelp 4.3·Facebook 4.7
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Tiramisu and evening service drove most 5-star reviews. Two guests mentioned slow seating on Friday, worth a look at the host schedule.
Review of the week
Elena P.
5★The tiramisu was unreal and our waiter made the night.
Review requests that send themselves.
Set it once and Ratestar asks every guest for a review automatically - a branded email after the visit, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
- Automated Email + SMS campaigns triggered after every visit
- Smart follow-ups only to guests who haven't responded yet
- Quiet hours and frequency caps keep it respectful and on-brand
Post-visit review request
Branded email
After the visitSMS reminder
After 3 days1,240
Requests sent this month
39%
Response rate
Do you know which zones of your city actually find you?
Ratestar runs a 49-point grid scan on Google Maps for your target keyword and shows you exactly where you rank and where you're losing customers to competitors. Free. In under 3 minutes.
- See your Google Maps rank from every point in a 5 km radius
- Benchmark against the top 10 competitors - who outranks you, and why
- AI recommendations for which zones to attack first for fast wins
FAQ for restaurants
How long does onboarding take?
Within a business day. We connect your Google Business Profile, ship NFC cards and QR stickers, and configure brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the guest's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Does it integrate with reservation systems?
We support OpenTable, Resy, Booking.com and custom systems via webhook. Review SMS automatically fire after the reservation time.
Does it work for restaurant chains?
Yes. Multi-location dashboard, role-based access for site managers, brand voice configured centrally. You see leaderboards by location, server, shift.
How is ROI measured?
You track review velocity and rating delta month over month. Plus the Local Visibility scanner shows Google Maps rank changes. Our customers average +1 full star within 90 days.
Ready to make those 5-star moments public?
30-minute demo with real examples from a restaurant similar to yours. No commitment, no canned slideshow.