Hotels & HospitalityReputation & growth platform for hotels and properties
Turn every stay into a 5-star review.
Capture reviews on Google, Booking, TripAdvisor and Expedia - automatically, in the guest's language, in your brand voice. And see where you rank on Google Maps before competitors do.
100+
Hotels & properties choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Hotel growth - more bookings, cleaner ratings, fewer silent problems.
Climb Google & Booking
More fresh reviews lift your rank - and your direct bookings.
Collect more real reviews
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Collect private feedback too
Everyone can leave a public review - and privately flag an issue first, so you can fix it fast.
See what guests love
AI tags every review by room, service, breakfast and cleanliness. No guessing.
Collect reviews at check-out and in the room.
Hand the NFC card at check-out or put a QR in the room. The guest taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction.
- Front-desk NFC cards and in-room or welcome-card QR
- Branded portal opens in under a second
- Works on every phone, nothing to install
Aurora Grand
Front desk · Lobby
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Guests leave a review, browse rooms and services, book the spa or a table, find you on the map and follow you, all in your colors and updated anytime.
- Your brand, services and links on one mobile page
- Review, book, spa and directions in one tap
- Update content anytime, the QR never changes
Every guest leaves a review. You hear every voice.
Every guest can leave a public review on Google or Booking - and privately tell you what to improve. Feedback reaches your team in real time.
- A public review invite for every guest, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every guest
How was your stay with us?
Loved it (4-5 stars)
Sent to Google & Booking
Something was off
Public review + team alerted
Powered by Ratestar
Every platform in one inbox.
Google, Booking, TripAdvisor and Agoda reviews land in a single dashboard, tagged by topic and sentiment. Filter, reply and track your rating without juggling five logins.
- All platforms synced into one place
- Auto-tagged by room, service, cleanliness and more
- Track your rating toward a target, month over month
Google Reviews
Booking
TripAdvisor
AgodaTop topics
Elena P.
Google · 2h ago
The sea-view room was spotless and the front desk checked us in early. Already booked again.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
On-brand replies in any language.
Configure your brand voice once. Ratestar replies automatically in the guest's language and your tone - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- Trained on your brand voice and sign-off
- Sensitive reviews flagged, never auto-posted
Sophie L.
1h agoWonderful stay - the sea-view room was a dream and the staff took care of everything.
Thank you, Sophie! We're thrilled the sea view and our team's care made your stay special. We can't wait to host you again - next time the sunset cocktail is on us.
Google ReviewsSee who on the team earns the 5-star stays.
Each NFC card and QR is tied to a team member or department, so every review is attributed automatically. A live leaderboard shows who drives your best ratings and who needs coaching.
- Reviews attributed to the right staff member or department automatically
- Live leaderboard by staff member, department or property
- Reward top performers, coach the rest with real data
Staff leaderboard
This month · by reviews
Nikola D.
Front desk · Shift 1
0
reviews
Maria S.
Concierge
Ivan K.
Housekeeping
Sofia R.
Room service
A weekly digest that lands in your inbox.
Every Monday, get a clean summary of last week's reviews, your rating change and an AI recap of what guests loved and what to fix. Plus instant alerts the moment a negative or sensitive review comes in.
- Weekly email digest with the numbers that matter
- AI summary of themes, wins and red flags
- Instant alerts for negative or sensitive reviews
Ratestar Reports
InboxAurora Grand - your week in reviews
Weekly review digest
May 2026
Aurora Grand·4.6(1,284 reviews)
Google 4.6·Booking 4.5·TripAdvisor 4.4·Expedia 4.7
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Sea views and breakfast drove most 5-star reviews. Two guests mentioned slow check-in on Friday, worth a look at the front-desk schedule.
Review of the week
Elena P.
5★The sea-view room was spotless and the front desk made the stay.
Review requests that send themselves.
Set it once and Ratestar asks every guest for a review automatically - a branded email after checkout, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
- Automated Email + SMS campaigns triggered after every stay
- Smart follow-ups only to guests who haven't responded yet
- Quiet hours and frequency caps keep it respectful and on-brand
Post-stay review request
Branded email
After checkoutSMS reminder
After 3 days1,240
Requests sent this month
42%
Response rate
Do you know which zones of your city actually find you?
Ratestar runs a 49-point grid scan on Google Maps for your target keyword and shows you exactly where you rank and where you're losing guests to competitors. Free. In under 3 minutes.
- See your Google Maps rank from every point in a 5 km radius
- Benchmark against the top 10 competitors - who outranks you, and why
- AI recommendations for which zones to attack first for fast wins
FAQ for hotels
How long does onboarding take?
Within a business day. We connect your Google Business Profile and OTA listings, ship NFC cards for the front desk and QR for the rooms, and configure brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the guest's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Does it integrate with PMS and booking systems?
We support Booking.com, Expedia, Agoda and PMS systems (e.g. Clock, Opera) via webhook. Review emails and SMS fire automatically after check-out.
Does it work for hotel chains?
Yes. Multi-property dashboard, role-based access for property managers, brand voice configured centrally. You see leaderboards by property, department and staff member.
How is ROI measured?
You track review velocity and rating delta month over month. Plus the Local Visibility scanner shows Google Maps rank changes. Our customers average +1 full star within 90 days.
Ready to make every stay a public 5-star review?
30-minute demo with real examples from a hotel similar to yours. No commitment, no canned slideshow.