Track who brings reviews and reward your top performers.
Assign NFC cards or QR codes to staff members, locations or campaigns. Ratestar attributes every review to the right card, person or campaign - so you can recognize top performers, run monthly competitions and support bonus decisions with clear data.
- Per-staff attribution
- Per-campaign attribution
- Monthly competitions
- Fair recognition
Suitable for businesses with physical locations, deliveries, customer service, bookings, visits or field teams.
Top performers
Reviews collected · last 30 days
Alex
Waiter · #0001
0
reviews
Summer Campaign
Active campaign · #0005
Mia
Reception · #0002
Daniel
Bartender · #0003
Emma
Spa Desk · #0004
Your team helps generate reviews - but most businesses can't see who.
In most businesses, staff ask customers for reviews, but managers can't see which person, table, reception desk, QR code or campaign actually created the result. So great performers stay invisible and bonus conversations get awkward.
Without Ratestar
- Unclear attribution
- Manual spreadsheets
- Subjective bonuses
- No live leaderboard
- Hard to motivate staff
- No campaign comparison
With Ratestar
- Reviews mapped to cards and campaigns
- Clear leaderboards
- Fair, data-backed recognition
- Monthly competitions
- Bonus-support data
- Stronger team motivation
Four simple steps from scan to recognition.
Personnel Tracking sits quietly on top of your existing NFC cards, QR codes and campaigns - no new app for staff to learn.
- 1
Assign cards or QR codes
Give each staff member, table, room, reception desk, campaign or location a unique NFC card or QR code.
- 2
Customers scan or tap
After a positive interaction, the customer taps the NFC card or scans the QR code.
- 3
Ratestar attributes the action
The review or customer action is connected to the right card, person, campaign or touchpoint - automatically.
- 4
Managers reward performance
See leaderboards, compare campaigns and use the data to recognize top performers or support bonus decisions.
Make results visible for the whole team.
A live leaderboard helps staff see progress, stay motivated and understand how their effort shapes the business reputation - without spreadsheets or guesswork.
Top performers
Reviews collected · last 30 days
Alex
Waiter · #0001
0
reviews
Summer Campaign
Active campaign · #0005
Mia
Reception · #0002
Daniel
Bartender · #0003
Emma
Spa Desk · #0004
Live ranking
The leaderboard updates in real time as new attributed reviews come in.
Role-aware filters
Filter by role, shift, location or campaign to focus on the slice that matters.
Channel split
See Google, Tripadvisor and campaign-specific contributions side by side.
Rank movement
Spot who's climbing the leaderboard week over week, not just who finished first.
Support fair bonuses with clear data.
Ratestar gives managers a transparent view of who generated results, so bonus conversations become easier and fairer. The actual bonus rules stay under your control.
- Bonus eligible
Top performer bonus
Reward the top 3 team members each month based on attributed reviews.
Top 3100% - In progress
Monthly review goal
Hit 30 attributed reviews in a month to unlock a recognition badge.
28 / 3093% - In progress
Team challenge
Share a reward when the team reaches a combined review goal.
412 / 50082% - Bonus eligible
Campaign reward
Recognize the campaign owner when a campaign hits its target.
152 / 150100% - Bonus eligible
Location target
Trigger a team-wide bonus when a location keeps its average rating above target.
4.7 / 4.5★100%
Bonus rules are examples your team can adapt. Ratestar provides the attribution data - your business decides how to use it.
Turn review collection into a friendly team challenge.
Monthly competitions make review collection more engaging for staff. The leaderboard keeps the goal visible, so managers don't have to remind everyone manually.
- Individual
Most reviews this month
Classic individual challenge with a live ranking.
- Multi-location
Best location challenge
Compare team performance across all your sites.
- Team vs team
Reception vs service
Team-vs-team challenge with shared goals.
- Campaign
Campaign of the month
Crown the best-performing scratch card, wheel or QR placement.
- Sprint
First to 50 reviews
Sprint-style competition with a clear finish line.
- Quality
Highest quality feedback
Reward consistent star ratings, not just volume.
Know which campaigns actually work.
Personnel Tracking is not only for people. Ratestar also shows which campaigns, QR codes, scratch cards, wheels and promotional flows generate the most reviews and engagement.
- 01QR · Tabletop152152+24%Active
Summer Review Campaign
QR · Tabletop
- 02NFC · Reception121121+18%Active
Scratch Card Campaign
NFC · Reception
- 03QR · After-checkout9898+11%Active
Wheel of Fortune Campaign
QR · After-checkout
- 04QR · Table tents7676+6%Ended
Table QR Campaign
QR · Table tents
- 05NFC · Front desk5454-2%Ended
Reception NFC Campaign
NFC · Front desk
Keep competitions clean and trusted.
When rewards or bonuses are on the table, the leaderboard has to feel trustworthy. Ratestar quietly works in the background to keep the competition fair.
Duplicate protection
Stops obvious repeat attempts from the same device.
Device recognition
Identifies the same device across attempts so the count stays honest.
Manager review
Flag suspicious activity for a quick manager check.
Clean competition
Only attributed, qualified actions count toward the leaderboard.
Recognition motivates people.
Staff are more likely to invite feedback when the process feels fair, visible and rewarding. Ratestar gives managers an easy way to celebrate the people creating great customer moments.
Waiter
After-dinner ask
Alex hands over the bill with a small review card. Customers tap and tip the same hand that served them.
Receptionist
Check-out moment
Mia mentions a quick feedback option at check-out. The card on her counter does the rest.
Manager
Monthly recap
The leaderboard makes the monthly all-hands easy: data on the screen, recognition in the room.
Common questions about Personnel Tracking.
What is Personnel Tracking in Ratestar?
It is the part of Ratestar that connects every review to the right card, staff member, campaign or touchpoint - so managers can see who is creating customer engagement and reward effort fairly.
How are reviews connected to staff members?
Each NFC card or QR code can be assigned to a specific person, role, shift, table, room or campaign. When a customer taps or scans and leaves a review, Ratestar attributes that review to the correct source.
Can each employee have their own NFC card or QR code?
Yes. You can issue individual cards or codes to staff, or share a code at a counter, table, room or department - whatever fits your operation.
Can we track campaigns as well as staff?
Yes. Campaigns sit alongside staff in the leaderboard, so you can compare scratch cards, wheels and QR placements next to individual performance.
Can this help with staff bonuses?
Yes. Ratestar provides clear attribution data that helps managers support bonus or reward decisions. The actual bonus rules stay under your business's control.
Does Ratestar automatically pay bonuses?
No. Ratestar is a tracking and attribution system, not payroll software. It gives you the numbers - your team decides how to act on them.
Can we run monthly competitions?
Yes. The leaderboard and filters are designed for monthly contests, sprints and team-vs-team challenges.
Can managers see top performers?
Yes. The Top performers panel shows a live ranking of staff and campaigns, with reviews collected in the last 30 days.
Can we use this across multiple locations?
Yes. Cards, codes and campaigns can be grouped by location, so you can compare teams while keeping incentives consistent across the business.
How does Ratestar help prevent abuse?
Device recognition, duplicate guards and manager-review flags work together to keep the leaderboard trustworthy when rewards are involved.
Is this employee surveillance?
No. Personnel Tracking is built to support transparent recognition and fair team motivation. It works at the level of cards, roles and shifts - not aggressive personal monitoring.
Can this work for restaurants, hotels, salons, retail and more?
Yes. Cards and codes can map to people, tables, rooms, departments, campaigns or locations - so the same system fits very different operations.
How is this different from Analytics Dashboard?
Analytics Dashboard shows overall customer engagement - views, clicks, CTR and channel performance. Personnel Tracking focuses specifically on attributing review activity to staff members, cards, QR codes and campaigns.
Ready to turn review collection into a fair team challenge?
See how Ratestar helps your business track review attribution, recognize top performers and support bonus decisions with clear data.