Clinics & HealthcareReputation & growth platform for clinics and private practices
Turn every visit into a 5-star review.
Capture reviews on Google, Trustpilot, Zocdoc and Healthgrades - automatically, in the patient's language, in your brand voice. And see where you rank on Google Maps before competitors do.
100+
Clinics & practices choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Practice growth - more new patients, cleaner ratings, fewer silent problems.
Climb Google Maps
More fresh reviews lift your local rank - and bring more new patients to your practice.
Collect more real reviews
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Catch concerns privately
Everyone can leave a public review - and privately flag an issue first, so you can fix it fast.
See what patients value
AI tags every review by doctor, wait time and care. No guessing.
Collect reviews at reception and on the appointment card.
Place an NFC card at the front desk or a QR on the appointment card. The patient taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction.
- Reception NFC cards and appointment-card or desk QR
- Branded portal opens in under a second
- Works on every phone, nothing to install
Vitalis Clinic
Reception · Desk 2
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Patients leave a review, browse your services, see your team, find your clinic on the map and book again, all in your colors and updated anytime.
- Your brand, services and links on one mobile page
- Review, browse, booking and directions in one tap
- Update content anytime, the QR never changes
Every patient leaves a review. You hear every voice.
Every patient can leave a public review on Google or Trustpilot - and privately tell you what to improve. Feedback reaches your team in real time.
- A public review invite for every patient, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every patient
How was your visit with us?
Loved it (4-5 stars)
Sent to Google & Trustpilot
Something was off
Public review + team alerted
Powered by Ratestar
Every platform in one inbox.
Google, Trustpilot, Zocdoc and Healthgrades reviews land in a single dashboard, tagged by topic and sentiment. Filter, reply and track your rating without juggling four logins.
- All platforms synced into one place
- Auto-tagged by doctor, wait time, cleanliness and more
- Track your rating toward a target, month over month
Google ReviewsTrustpilotZocdocHealthgradesTop topics
Elena P.
Google · 2h ago
The doctor was attentive and explained everything clearly. Barely any wait and the clinic was spotless. Highly recommend.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
On-brand replies in any language.
Configure your brand voice once. Ratestar replies automatically in the patient's language and your tone - always generic and confidential, never referencing any medical details - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- Trained on your brand voice and sign-off
- Stays generic, never mentions medical details, sensitive reviews flagged for a human
Sophie L.
1h agoWonderful clinic and the staff made me feel at ease from the moment I walked in. The doctor took real time with me.
Thank you, Sophie! We're so glad you felt cared for during your visit. Your trust means a lot to our team, and we look forward to welcoming you back.
Google ReviewsSee who on the team earns the 5-star reviews.
Each NFC card and QR is tied to a team member or department, so every review is attributed automatically. A live leaderboard shows who drives your best ratings and who needs coaching.
- Reviews attributed to the right team member or department automatically
- Live leaderboard by team member, department or clinic
- Reward top performers, coach the rest with real data
Staff leaderboard
This month · by reviews
Nikola D.
Doctor · Shift 1
0
reviews
Maria S.
Nurse
Ivan K.
Receptionist
Sofia R.
Hygienist
A weekly digest that lands in your inbox.
Every Monday, get a clean summary of last week's reviews, your rating change and an AI recap of what patients loved and what to fix. Plus instant alerts the moment a negative or sensitive review comes in.
- Weekly email digest with the numbers that matter
- AI summary of themes, wins and red flags
- Instant alerts for negative or sensitive reviews
Ratestar Reports
InboxVitalis Clinic - your week in reviews
Weekly review digest
May 2026
Vitalis Clinic·4.6(1,284 reviews)
Google 4.6·Trustpilot 4.5·Zocdoc 4.4·Healthgrades 4.7
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Attentive doctors and caring staff drove most 5-star reviews. A few patients mentioned a longer wait time on Saturday, worth a look at the appointment schedule.
Review of the week
Elena P.
5★The doctor was attentive and the staff made the whole visit easy.
Review requests that send themselves.
Set it once and Ratestar asks every patient for a review automatically - a branded email after the appointment, then a gentle SMS reminder if they haven't replied. No front-desk reminders, no manual lists.
- Automated Email + SMS campaigns triggered after each visit
- Smart follow-ups only to patients who haven't responded yet
- Quiet hours and frequency caps keep it respectful and compliant
Post-visit review request
Branded email
Right after visitSMS reminder
After 3 days1,240
Requests sent this month
38%
Response rate
Do you know which zones of your city actually find you?
Ratestar runs a 49-point grid scan on Google Maps for your target keyword and shows you exactly where you rank and where you're losing patients to competitors. Free. In under 3 minutes.
- See your Google Maps rank from every point in a 5 km radius
- Benchmark against the top 10 competitors - who outranks you, and why
- AI recommendations for which zones to attack first for fast wins
FAQ for clinics
How long does onboarding take?
Within a business day. We connect your Google Business Profile and review platforms, ship NFC cards for reception and QR for appointment cards, and configure brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the patient's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Is it GDPR-friendly and confidential for healthcare?
Yes. Patients can leave a public review and also share concerns privately; AI replies stay generic - they never reference or store any medical details. We follow GDPR-friendly practices throughout.
Does it work for clinic groups?
Yes. Multi-clinic dashboard, role-based access for practice managers, brand voice configured centrally. You see leaderboards by clinic, department and team member.
How is ROI measured?
You track review velocity and rating delta month over month. Plus the Local Visibility scanner shows Google Maps rank changes. Our customers average +1 full star within 90 days.
Ready to make every visit a public 5-star review?
30-minute demo with real examples from a clinic similar to yours. No commitment, no canned slideshow.