Casinos & EntertainmentReputation & growth platform for casinos and entertainment venues
Turn every visit into a 5-star review.
Capture reviews on Google, TripAdvisor, Facebook and Trustpilot - automatically, in the guest's language, in your brand voice. And see where you rank on Google Maps before competitors do.
100+
Casinos & venues choose Ratestar to grow
Four shifts you'll see in the first month.
Not review software. Venue growth - more guests through the door, cleaner ratings, fewer silent problems.
Climb Google Maps
More fresh reviews lift your local rank - and send more guests through the door.
Collect more real reviews
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Collect private feedback too
Everyone can leave a public review - and privately flag an issue first, so you can fix it fast.
See what guests love
AI tags every review by games, hosts and atmosphere. No guessing.
Collect reviews at the cashier and on the table.
Place an NFC card at the cashier or VIP desk and a QR on the table or receipt. The guest taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction.
- Cashier and VIP-desk NFC cards and table, bar or receipt QR
- Branded portal opens in under a second
- Works on every phone, nothing to install
Monarch Club
Gaming floor · VIP desk
RS · 0421
One tap opens your whole hub.
The tap or scan opens a branded mobile page, not a bare review form. Guests leave a review, browse your events, see promotions, find your venue on the map and follow you, all in your colors and updated anytime.
- Your brand, events and links on one mobile page
- Review, browse, promos and directions in one tap
- Update content anytime, the QR never changes
Every guest leaves a review. You hear every voice.
Every guest can leave a public review on Google or TripAdvisor - and privately tell you what to improve. Feedback reaches your team in real time.
- A public review invite for every guest, with no rating filter
- Private feedback reaches your team in real time
- Resolve issues early and hear every guest
How was your visit with us?
Loved it (4-5 stars)
Sent to Google & TripAdvisor
Something was off
Public review + team alerted
Powered by Ratestar
Every platform in one inbox.
Google, TripAdvisor, Facebook and Trustpilot reviews land in a single dashboard, tagged by topic and sentiment. Filter, reply and track your rating without juggling four logins.
- All platforms synced into one place
- Auto-tagged by games, hosts, atmosphere and more
- Track your rating toward a target, month over month
Google ReviewsTripAdvisorFacebookTrustpilotTop topics
Elena P.
Google · 2h ago
Incredible atmosphere and the hosts treated us like VIPs all night. The floor was buzzing and service was smooth. Coming back.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
On-brand replies in any language.
Configure your brand voice once. Ratestar replies automatically in the guest's language and your tone - and flags only sensitive reviews for a human instead.
- Replies in 30+ languages with authentic tone
- Trained on your brand voice and sign-off
- Sensitive reviews flagged, never auto-posted
Sophie L.
1h agoStunning venue and the hosts went out of their way to make our evening special. The energy on the floor was electric.
Thank you, Sophie! We're so glad our hosts made your evening special. We can't wait to welcome you back - next visit, ask us about our VIP lounge.
Google ReviewsSee who on the team earns the 5-star reviews.
Each NFC card and QR is tied to a team member or department, so every review is attributed automatically. A live leaderboard shows who drives your best ratings and who needs coaching.
- Reviews attributed to the right staff member or department automatically
- Live leaderboard by staff member, department or venue
- Reward top performers, coach the rest with real data
Staff leaderboard
This month · by reviews
Nikola D.
Croupier · Shift 1
0
reviews
Maria S.
Host
Ivan K.
Cashier
Sofia R.
Floor manager
A weekly digest that lands in your inbox.
Every Monday, get a clean summary of last week's reviews, your rating change and an AI recap of what guests loved and what to fix. Plus instant alerts the moment a negative or sensitive review comes in.
- Weekly email digest with the numbers that matter
- AI summary of themes, wins and red flags
- Instant alerts for negative or sensitive reviews
Ratestar Reports
InboxMonarch Club - your week in reviews
Weekly review digest
May 2026
Monarch Club·4.6(1,284 reviews)
Google 4.6·TripAdvisor 4.5·Facebook 4.4·Trustpilot 4.7
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Lively atmosphere and attentive hosts drove most 5-star reviews. A few guests mentioned a slow cashier queue on Saturday night, worth a look at the floor schedule.
Review of the week
Elena P.
5★Incredible atmosphere and the hosts made the whole night feel special.
Review requests that send themselves.
Set it once and Ratestar asks every guest for a review automatically - a branded email after the visit, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
- Automated Email + SMS campaigns triggered after every visit
- Smart follow-ups only to guests who haven't responded yet
- Quiet hours and frequency caps keep it respectful and on-brand
Post-visit review request
Branded email
After the visitSMS reminder
After 3 days1,240
Requests sent this month
38%
Response rate
Do you know which zones of your city actually find you?
Ratestar runs a 49-point grid scan on Google Maps for your target keyword and shows you exactly where you rank and where you're losing guests to competitors. Free. In under 3 minutes.
- See your Google Maps rank from every point in a 5 km radius
- Benchmark against the top 10 competitors - who outranks you, and why
- AI recommendations for which zones to attack first for fast wins
FAQ for casinos & entertainment
How long does onboarding take?
Within a business day. We connect your Google Business Profile and review platforms, ship NFC cards for the cashier and VIP desk and QR for tables and receipts, and configure brand voice with you. First reviews start flowing in 24-48 hours.
Does it work in multiple languages?
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the guest's own language - 30+ languages supported with authentic tone, not machine translation.
What happens with a negative review?
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Does it integrate with my loyalty or VIP program?
Yes. We connect to your loyalty and VIP system via webhook, so review emails and SMS fire automatically after a visit - no manual exports.
Does it work for multiple venues?
Yes. Multi-venue dashboard, role-based access for floor managers, brand voice configured centrally. You see leaderboards by venue, department and staff member.
How is ROI measured?
You track review velocity and rating delta month over month. Plus the Local Visibility scanner shows Google Maps rank changes. Our customers average +1 full star within 90 days.
Ready to make every visit a public 5-star review?
30-minute demo with real examples from a venue similar to yours. No commitment, no canned slideshow.